How to Improve Your Quality Rating
We are excited to release this post! Many of you have asked your trainers for ideas and suggestions to improve your rating, and we wanted to address this for everyone here on our blog. As maintaining a quality rating superior to 4.75 is mandatory, we wanted to make sure that anyone willing to improve can improve 😊.
First, it is easy to begin thinking a 4.75 / 5 rating is difficult to reach -- Not so! Over 90% of our teachers hit this performance mark every single week. Wow, you guys are incredible. For those who have an off week, do not worry! We understand that sometimes these types of situations can happen. If you end a week lower than 4.75, your trainer will likely contact you to help provide some tips to make sure you meet your quality bonus in the future. A big part of our goal is making sure our teachers are comfortable, well-trained, and happy, so we want you to feel comfortable asking for advice, too. If you're ever unsure of how to move forward, remember that your WeChat team is designed to help you excel~!
Often, a poor rating can be a sign of technical issues. Be sure to login early and run a microphone check, video quality check, and ping test to make sure you're well prepared. If the students can barely hear you, how can you receive your grading accurately 😢?
5.. 4.. 3.. 2.. 1! Class has begun!
- Positive Reinforcement - If a student is struggling, happy encouragement helps a lot!
- Compliments - Wow, your students just nailed the word balcony. That's a tough one! Well done, guys!
- Guide the class with your body language, tone, and diction - A teacher excited about an upcoming Bingo games excites the kids, too!
- Talking Speed - Talking too fast may confuse students, and talking too slow may disinterest them. A good blend is recommended.